The quality of your technical support service can make or break your business. During installation, the technical support center may be the first contact your organization has with a customer post sales. While resolving a technical issue, the technical support center is engaging with your customer when he is most emotional and when your brand image and relationship with him are at maximum stake. Hence, we believe the first goal of technical support should be to deliver an excellent customer experience. To do this we focus on two things: engaging with each customer through the most convenient channel, be it phone, email, text, chat or video and solving the customer’s issue during the first transaction. First call resolution sets the table for all your business objectives.