John serves as the SVP/General Manager for Altisource Customer Solutions. John is responsible for the strategic, operational and business development leadership of the Customer Solutions division which is focused on customer relationship management and BPO services. John has over 23 years of experience in operations leadership and business development including most recently as Senior Vice President for First Party Services for West Asset Management. John’s background also includes roles as Managing Director for Triton Management Services, a private equity consulting practice, Director, Business Development for Broadpoint, a media and e-commerce company, and Finance roles at Proctor and Gamble, a consumer products company. John has an MBA from Cornell University and a Bachelor of Arts in Economics from St. John Fisher College.
Ron serves as the VP of Global Sales for Altisource Customer Solutions. He is responsible for acquisition of new clients and development of BPO service solutions for the Customer Service division. Ron has over 30 years of experience in operations, consulting and business development leadership. Prior to joining Altisource, Ron held leadership positions with Concentrix, Sutherland Global Services and SCT SunGard. Ron has a Masters of Arts in English from the State University of New York at Potsdam and Bachelor of Arts degrees in English and Regional Planning from the State University of New York at Oswego College.
Rob leads the Operations and Delivery group within the Customer Solutions Division. Responsibilities of the operations unit include initial project implementation through steady-state business performance and continual process improvement for increased efficiency and quality delivery. Prior to joining Altisource, Rob brings 15 years’ experience in business process outsourcing and various management roles with Source HOV and IKON Office Solutions. He is a Six Sigma Black Belt and holds a B.S. in Engineering from the US Military Academy, West Point, NY.
Ashwin is the Vice President of Altisource Customer Solutions. He leads the operations team of Altisource Customer Solutions and is instrumental in the operational set up, delivery, continuous business evolution, and operational risk management. He has over 20 years of experience in operations, profit center management and business strategy across the banking, insurance and IT/ITES industries. Prior to Altisource, Ashwin was the head of several functional and business units including finance and retail operations for ANZ Bank, the co-founder and CEO of Hexagon Insurance Services, the Head of Domain Consulting with Ivega Cooperation and National Lending Head (Asset Financing) for ANZ Grindlays Bank. He holds a BTech in Computer Science and an MBA in Operations and Finance from the University of Mumbai.
Director, Business and Product Strategy
Steve is Director, Business and Product Strategy for Altisource Customer Solutions. He leads strategy development, implementation of strategic initiatives, and product / service offering design for the Customer Solutions division. He also leads design, development and deployment of Customer Solutions' analytics offerings. Steve has over 11 years of experience in business strategy, operations design and data-driven decision science. Prior to Altisource, Steve was Senior Managing Consultant with IBM’s internal strategy consulting division, where he led critical growth projects in the Cloud and Analytics spaces, and major organizational redesigns including operations consolidation and offshoring with IBM’s Inside Sales and BPO organizations. He received his MBA at the Darden School at the University of Virginia (Uva) with highest distinction. He also received his Bachelor’s degree in Economics from UVa.
Clifford is the director of Operations at Altisource Customer Solutions. Clifford is responsible for the operational performance, achieving service level objectives, resource productivity and managing client relationships and improving efficiency and quality delivery. Clifford has 20 years of experience in collections outsourcing and operations. Prior to Altisource, he was the director of operations at West Asset Management and held leadership roles at Dominant PC, Debt Settlement USA, OSI Outsourcing Solutions and Allied Interstate. He holds Bachelor’s degree from University of Phoenix in Business Administration and Management.
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